Privacy Policy mybet Malaysia

1Information We Collect

To enable you to use the mybet platform safely and smoothly, we collect several categories of personal information. This collection is done directly from you, automatically during platform use, or through trusted third-party sources.

Information you provide directly:

• Full name as stated on your official identification document.
• Identity card or passport number (for KYC verification).
• Date of birth — to confirm you meet the minimum age requirement of 18 years.
• Active email address and mobile phone number.
• Full residential address.
• Payment method details, including bank account numbers or e-wallet information.
• Any additional documents submitted during the KYC process.

Information collected automatically:

• IP address and general geolocation information.
• Device type, operating system, and web browser used.
• Platform usage data including pages visited, session duration, and actions taken.
• Transaction logs — every deposit, bet, and withdrawal made.
• Cookie data and unique device identifiers.

2How We Use Your Data

Every piece of information we collect is used for clear, lawful, and limited purposes. mybet does not use your data for any purpose not stated in this Privacy Policy without first obtaining your additional consent.

In all cases, mybet uses your data responsibly and in accordance with recognised data protection principles. We do not make automated decisions that significantly affect you without appropriate human intervention.

3Sharing Information with Third Parties

Mybet does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited circumstances where we need to share data with carefully selected partners, solely for the purpose of operating our platform.

Third parties that may receive your data:

• Payment service provider — DuitNow, Touch 'n Go, GrabPay, Boost, and local banks to securely process your financial transactions.
• Identity verification provider — KYC companies that assist us in verifying player identities lawfully and securely.
• IT service provider — Cloud infrastructure and security providers that help us run the platform with stability and reliability.
• Regulatory bodies and law enforcement agencies — When required by Malaysian law or a directive from a legitimate authority.

All third parties we work with are bound by strict confidentiality agreements and are required to process your data solely in accordance with our instructions and for specified purposes only. They are not permitted to use your data for their own interests.

4Data Security & Technical Protection

Your data security is more than a promise — it is an ongoing investment that mybet takes seriously. We implement multiple layers of technical and operational protection to keep your information safe at all times.

• Encryption of data at rest and in transit: All personal and financial data is encrypted using AES-256 standards at rest and SSL/TLS 1.3 in transit.
• Two-factor authentication (2FA): mybet supports and encourages the use of 2FA on all player accounts for an additional layer of security.
• Real-time threat monitoring: Our intrusion detection system operates 24 hours a day, 7 days a week to identify and respond to threats swiftly.
• Regular security audits: The mybet infrastructure undergoes regular penetration testing and independent security audits by certified cybersecurity firms.
• Internal access controls: The principle of least privilege is enforced — staff can only access the data necessary to perform their specific duties.
• Incident response plan: mybet has a comprehensive incident response procedure in place. In the event of a data breach, we will notify affected users and the relevant authorities within the timeframe prescribed by law.

5Cookies & Tracking Technologies

Mybet uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as secure login sessions, account verification, and security features. These cookies cannot be disabled as the platform cannot function without them.
• Performance Cookies: Collecting anonymous information about how players use our platform — most visited pages, time spent, and any errors encountered. This data helps us make continuous improvements.
• Functional Cookies: Remembering your preferences such as language, display settings, and other preferences so your experience feels personalised and comfortable every time you visit the platform.
• Marketing Cookies: Used with your consent to display relevant advertisements and send marketing communications tailored to your interests.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some areas of the mybet platform. For more information, refer to your web browser's help documentation.

6Your Rights as a User

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you. mybet fully respects and facilitates the exercise of these rights.

To exercise any of the above rights, please contact our data protection team via the official email [email protected] or through the live chat within the platform. We will respond to your request within 30 days as required by law.

7Data Retention & Deletion Period

Mybet retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.

• Active account data: Retained for the duration your account is active and used to provide our services.
• Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering (AML) legal requirements.
• KYC Records: Retained for a minimum of 5 years after the business relationship ends, in line with PDPA requirements and financial regulations.
• Support communication logs: Retained for 2 years for service quality and dispute resolution purposes.
• Marketing data: Deleted or anonymised as soon as you withdraw your consent or close your account.

Once the retention period expires, your data will be securely deleted using methods that ensure the information cannot be recovered. All our data deletion procedures are documented and regularly audited.

8Children's Privacy

The mybet platform is exclusively for individuals aged 18 and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.

If we determine that we have collected personal information from a minor without appropriate age verification, we will take immediate steps to delete that information and close the account in question. mybet employs a robust age verification process during registration to prevent access by minors.

9Third-Party Links & Services

The mybet platform may contain links to third-party websites or services such as payment providers and game providers. Please note that mybet's Privacy Policy applies to our platform only and does not cover the privacy practices of those third-party websites or services.

When you access third-party services through our platform, you will be subject to their own privacy policies. mybet is not responsible for the data protection practices of such third parties. We encourage you to read the privacy policy of any third party before providing them with your personal information.

Nevertheless, we select our third-party partners with care and ensure they maintain data security standards comparable to our own before any data sharing takes place.

10Amendments to This Privacy Policy

Mybet reserves the right to amend or update this Privacy Policy at any time to reflect changes in law, technology, or our business practices. Any changes will be published on this page with a new "Updated" date.

For significant amendments that affect your fundamental rights, we will provide clear notice via your registered email or an in-platform notification at least 14 days before the amendment takes effect. This gives you sufficient time to review the changes and make a decision regarding your continued use of our platform.

Your continued use of the mybet platform after any amendments to the Privacy Policy take effect will be considered your acceptance of the revised terms. You are advised to review this page periodically.

11Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we welcome your feedback. The mybet Data Protection Team is ready to assist you.

• Email: [email protected]
• Live Chat: Available 24/7 directly within the mybet platform
• Response time: We are committed to responding to all privacy-related inquiries within 3 business days.

If you are dissatisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (PDPD) in accordance with your rights under the Personal Data Protection Act 2010.