FAQ mybet Malaysia

The minimum age to register and play at mybet is 18 years old. This is a policy we uphold strictly to ensure our platform remains safe and responsible. Every account goes through an age verification process during KYC. If an account holder is found to be under 18, the account will be terminated immediately and any remaining balance will be refunded after review.

The mybet KYC process requires the following documents: (1) National Identity Card (MyKad) — clear front and back photos; (2) A selfie of you holding your MyKad; (3) Proof of address such as a utility bill or bank statement not older than 3 months. Documents can be submitted directly through your account portal under "Identity Verification". The review process is typically completed within 1–2 business days. KYC only needs to be done once and is mandatory before your first withdrawal.

No. Each individual is only permitted to hold one mybet account. Owning multiple accounts is a violation of our Terms & Conditions. If our system detects multiple accounts belonging to the same individual — based on IP address, device information, or matching personal details — all associated accounts will be suspended and any bonuses received will be voided. If you are unable to access your old account, contact our support team for recovery assistance.

Log in to your account, then go to "Account Settings" or "Profile". From there, you can change your password by entering your current password and a new one. To update your phone number, you will need to complete an additional verification step via OTP sent to your old number. If you no longer have access to that number, contact our support team via Live Chat with a valid identity document for a secure update process.

The minimum deposit at mybet is RM 30 for bank transfers and RM 10 for digital wallets. The maximum deposit limit depends on your payment method and account level — typically between RM 10,000 and RM 50,000 per day for regular members, and higher for VIP members. If you need a higher limit, contact your VIP account manager or our support team for a custom limit adjustment.

Under normal circumstances, deposits are processed instantly. However, delays may occasionally occur due to banking system disruptions or maintenance. If your deposit has not reflected within 15 minutes after bank confirmation, please contact our support via Live Chat with: (1) a screenshot or payment receipt from your bank, (2) the exact date and time of the transaction, (3) the amount deposited. Our team will review and process a manual credit promptly.

mybet does not charge any fees or additional costs for all types of deposits. If you deposit RM 100, the full RM 100 will be credited to your account balance. Please note that some banks or e-wallet providers may impose a small charge on their end — this is outside mybet's control. We recommend checking with your bank beforehand if you are unsure about any potential charges.

The minimum withdrawal at mybet is RM 50. For maximum limits, regular members can withdraw up to RM 30,000 per day, while VIP members enjoy higher limits based on their membership tier. If you need to withdraw an amount exceeding the daily limit, you may split the request across multiple transactions on different days, or contact your VIP manager for special arrangements on larger amounts.

There are several reasons why a withdrawal may be rejected or delayed: (1) KYC not completed — your first withdrawal requires full identity verification; (2) Bonus wagering requirements not yet met — if you have received a bonus, certain wagering conditions must be fulfilled first; (3) Bank details do not match account information — the bank account holder's name must match the name registered on your mybet account; (4) Suspicious activity — our security system may require additional review. Contact Live Chat support for a detailed explanation of why your withdrawal has been delayed.

No. For security and anti-fraud compliance, all withdrawals from a mybet account can only be made to a bank account registered under the same name as the mybet account holder. This policy has no exceptions. If the name on your bank account differs (for example, if your name changed after marriage), please contact our support team with the relevant supporting documents to update your information.

Wagering requirements refer to the minimum amount you must wager before bonus funds can be converted to cash and withdrawn. For example, if you receive a RM 50 bonus with a 10x wagering requirement, you must place bets totalling RM 500 (RM 50 × 10) before the bonus balance can be withdrawn. This is an industry-standard practice designed to ensure bonuses are used for gameplay rather than withdrawn immediately. All wagering requirements are clearly stated in each promotion's terms.

Yes! mybet offers a variety of ongoing promotions for existing members, including weekly cashback based on your net losses over a 7-day period, reload bonuses for your second deposit onwards, and special sports promotions during major tournaments such as the EPL, World Cup, and more. All active promotions can be viewed under the "Promotions" section of your account. Weekly cashback claims must be made manually before the specified expiry date, so be sure to check in every week.

The mybet VIP Programme consists of several tiers — from Bronze, Silver, Gold, Platinum, to Diamond. Every time you deposit and play, you accumulate VIP points. Once you reach a certain threshold, you advance to a higher VIP tier and enjoy exclusive benefits such as higher withdrawal limits, personalised bonuses, a dedicated account manager, greater cashback, and invitations to special events. Your VIP status is calculated based on your gaming activity over the previous 30 days, so stay active to maintain your VIP tier.

mybet supports a wide range of sports betting types: single betting (1x2), Asian handicap, over/under (total goals), parlay/accumulator bets (combining multiple matches), correct score, first goalscorer, half-time/full-time, and many more special markets depending on the match. Live betting allows you to place bets while a match is in progress with real-time updated odds. A cash-out feature is also available on selected bets, allowing you to lock in a profit or reduce losses before the match ends.

If a match is cancelled before it starts, all related bets will be automatically voided and the stake will be fully refunded to your account balance within 24 hours. For postponed matches, if the match resumes within 48 hours, the bet remains valid. If it exceeds 48 hours, the bet will be voided and the stake returned. For matches that were only partially played, our adjudicators will determine the outcome based on the score at the time of cancellation in accordance with our standard rules.

Yes. All casino games at mybet use an RNG system certified by independent international testing bodies. This means every game outcome is completely random and cannot be manipulated by any party, including mybet itself. Our game providers — such as Evolution, Pragmatic Play, Playtech, and Microgaming — are licensed companies subject to strict regulation. We also display the RTP (Return to Player) value for each slot so you can make more informed decisions before you play.

Absolutely. All mybet casino games are fully optimised for mobile devices — whether Android or iOS. You can play directly through your phone's web browser or download the official mybet app from the Download for a smoother and more responsive experience. The mybet app supports Live Casino with HD video streaming, slots, and all table games without any compromise on visual quality or connection stability.

To enable 2FA, log in to your mybet account and go to "Account Settings", then select "Security". Click "Enable 2FA" and follow the instructions — you can choose between verification via SMS OTP to your registered phone number or using an authenticator app such as Google Authenticator. Once enabled, every new login will require an additional OTP code on top of your password. This adds a significantly stronger layer of protection against unauthorised access, even if your password is compromised.

If you have forgotten your password, click the "Forgot Password" link on the Login. Enter your registered email address or phone number and you will receive a link or OTP code to reset your password. The reset link is only valid for 15 minutes for security reasons. If you do not receive the recovery email, check your spam folder first, or contact our support via Live Chat for manual account recovery assistance.

Try the following steps in order: (1) Fully close the app and reopen it; (2) Check your internet connection — make sure your WiFi or mobile data is stable; (3) Clear the app cache in your device settings; (4) Make sure your app is on the latest version — update it via the Download; (5) Restart your device; (6) If the issue persists, uninstall the app and reinstall the latest version. If problems continue after all these steps, contact our technical support with your device model and OS version.

Yes, mybet is fully accessible via web browser with no installation required. The mybet website is optimised for popular browsers including Google Chrome, Safari, Firefox, and Microsoft Edge on both desktop and mobile. All functions — including deposits, sports betting, live casino, withdrawals, and account management — can be performed directly from your browser. However, the official mybet app offers faster performance, push notifications, and biometric security not available on the browser version.